We are always so chuffed to hear how our work has made our clients lives easier, healthier and more independent. This one story in particular is so special to us, as Laura and her mum Cathy were one of Hit 100’s very first customers.
As a start up business, you’re bound to make mistakes, if there is one thing we know for sure, it’s that! But our team’s passion and drive to make healthy food and dietitian services accessible and affordable for our customers living with a disability motivates and drives us to push through, get feedback, do what we can to help and continue to innovate and solve for problems that other companies have failed to recognise.
Cathy is a single mum with two daughters. Laura her eldest daughter at 20 years old has Prader Willi Syndrome, a genetic disorder resulting in excessive appetite, learning challenges and hormone imbalances. As immigrants to Australia, from Burma, Cathy’s determination to give her daughter's the best life possible was her first priority. She needed support for Laura’s condition and became a client of Hit 100’s right at the beginning, due to the need to balance Laura’s eating habits and build her capacity to understand portion sizes, set meal times and build her confidence to live her best life.
Cathy has been a vocal advocate for Hit 100, not because we got it right at the beginning but because she knew that our solution was missing from the services being provided. As a energetic, passionate, bubbly woman, her goals are not to criticize, but give constructive feedback, learn what we are looking to do in future and help us understand perspectives from a family with a lived experience of disability andwhat we can and need to do better. Food and nutrition services are not new, but here at Hit 100 we’ve created an easy solution co-funded by the NDIS to ensure you keep on track through meal planning, goal setting and human support throughout your journey.
Our team was buzzing when we asked Cathy and Laura to come for lunch at Hit 100 HQ. Laura’s wonderful energy got the team playing a games of table tennis and taking pictures with her around the office. She was extremely excited to see a painted portrait of her on our wall.
Sitting down to lunch with our CEO and other staff members was special, as Cathy and Laura talked about how our food solution continues to help Laura not only maintain a healthier diet, but she has been able to loose weight as a result of planning her meals and eating pre-prepared healthy portions.
Laura’s slowly building her independence and declared to our team how much she enjoys working 4 days a week at a local florist and stays active by attending dance classes, playing basketball, table tennis and helping her mum around the house. She also mentors others through peer support with the Multicultural Disability Advocacy Association and the Council for Intellectual Disability.
These are the stories that remind us why we do what we do. It helps our team bring voices of those with lived experiences into the feedback loop and gives us ideas on how we can consistently improve to make our products and services better for our customers.
We don’t always get it right, but it’s customers like Laura and Cathy who understand our drive, determination and want to improve, innovate and bring the best health and nutrition solution for this sector. Words can’t express how grateful we are for customers like Laura and Cathy!