Dietitian Coaching: Terms and Conditions

 
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WhaT we ask from you:

Please let us know if:

• there are any changes to your funding or plan

• you are unable to attend an appointment with as much notice as possible. Our cancellation terms are listed below

 
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YOUR CODE OF CONDUCT AND SAFETY

  • We expect that our clinicians are treated with dignity and courtesy.

  • Our clinicians have the right to work in a safe workplace, which includes your home. This means:

    No alcohol consumption during or 2 hours prior to our staff visiting

    No smoking

    No discrimination based on gender, ethnicity, sexual orientation, nationality or religion

    No aggressive or threatening behaviour

    Dogs and other animals must be locked away for the duration of the visit

    Your home must be kept in good repair- broken steps must be repaired, lights in good working order especially in dark areas

    If your clinicians are using equipment e.g. a cooking lesson, equipment must be in good working order.

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CANCELLATION POLICY

We understand that schedules change and people get sick. We do our best to accommodate changes to appointments but reserve the right to apply our cancellation policy. We always ask for 2 business days’ notice of cancellations or reschedules. If we are unable to fill the appointment by another client, our cancellation policy may apply as contained within our service agreement and in line with the NDIS price guide. 

 

Travel Terms

Please note that for all service agreements signed from July 1 2018, where applicable, travel will be billed according to NDIS guidelines. As a registered NDIS provider, Hit 100 will claim up to 20 minutes of time against the appointment at the hourly rate, or up to 45 minutes for ‘regional’ locations. For ‘remote’ and ‘very remote’ locations we will charge based on the relevant NDIS price guides. 
Hit 100 reserves the right to charge travel on a case by case basis, in line with our travel policy. Any service agreements prior to this date, please refer to the relevant NDIS price guides and the Clinical Travel clause on your service agreement. 

 

REQUEST FOR REPORTS

Reports will be charged at an hourly rate of $150 per hour. A time estimate will be provided prior to us releasing your report. Note: If a third party requests a report, a Consent to Release Information Form must be completed prior.

 

Cancellation of Service Plans or Bookings

The participant/participant’s representative agrees to give the provider a minimum of 48 hours’ notice if the participant cannot make a scheduled appointment or needs to change the scheduled appointment. If the notice is not provided by 3pm the day before the scheduled consultation, Hit 100 will charge 90% of the agreed price for the cancelled appointment. 
Hit 100 will go to every effort to contact the participant to determine if there are extenuating circumstances in the event of a no show, and will exercise reasonable judgement to not charge in these circumstances. 

We understand that schedules change and people get sick. We do our best to accommodate changes to appointments but reserve the right to apply our cancellation policy. We always ask for 2 business days’ notice of cancellations or reschedules. If we are unable to fill the appointment by another client, our cancellation policy may apply as contained within our service agreement and in line with the NDIS price guide. 

 

Feedback & Complaints

We are a customer obsessed organisation and we love to hear from you.

If you are not 100% happy with our service please tell us why and we will do our best to make changes.

If you are excited to tell us how our services have made a difference to you, please get in touch or post a positive comment on facebook. We love reading these!

How to contact us:

  1. Contact your clinician directly.

  2. Contact our Clinical Services Manager: ally.tagg@hit100.com.au