Frequently Asked Questions (FAQs)

Do you have a question? Please have a look through our frequently asked questions below. If the answer isn't there, feel free to give us a call on 1300 448 100 or email us. 


General 

What is the NDIS?

The National Disability Insurance Scheme (NDIS) is the new funding scheme to support Australians with disablity, their families and carers. Through the NDIS, clients will receive individual funding that they can take with them wherever they live in Australia.

The NDIS empowers people with disability to plan for the lives they want. Eligible clients will receive individual funding to support their plan. As well as choosing the services, clients can also decide when, where and how they receive them.

How do I get started with the NDIS?

You can go to the Access Checklist on the NDIS website and in a few minutes it will tell you if the NDIS can support you. It is a quick and easy assessment based on your needs and supports required for you to live your life. It also checks where you live, so you can find out if the NDIS is available in your area or when it will be.

What is the difference between the NDIS and NDIA?

The National Disability Insurance Agency (NDIA) is the Government body that oversees and implements the National Disability Insurance Scheme (NDIS).

Are we able to choose the type of support we receive on the NDIS?

Yes absolutely! This is what the NDIS is all about. It was established to give you control over how, when and where your supports are provided to you, and choice as to who delivers them. The scheme is all about empowering you and your ability to live.

Before you get involved with the NDIS, think about the disability related servies and supports you have in your life.

Are you being provided with what you need? What is working, what isn't and most importantly, is there anything you would like to change?

How specific can I be when I sit down with a NDIS planner?

You decide.

Think about what you want before you start the process. Information from what your goals and aspirations are, to details about basic day to day necessities and support you require. Think about what works well with the supports you currently receive. Speak with your family, friends and anyone else important to you so that ideas can be shared.

Your planner will discuss everything with you. Your space and participation in the community is the focus. So your planner will discuss things like your strengths and abilities, and help you identify opportunities that will enable you to progress towards the goals in your plan.

Does the NDIS affect my other benefits? E.g. Disability Support Pension, Rental Assistance etc.

The NDIS does not affect your DSP or Rental Assistance. However, when a person transitions to the NDIS their support for transport may be funded in their package and therefore will no longer be eligible for Centrelink mobility allowance.

What happens to my supports while the NDIS transition is happening?

Your current supports do not change while you are making the changeover to the NDIS.

How can Hit 100 help me achieve my goals?

Our team looks at your individual health and lifestyle needs - everything we do is centered around you! We provide tailored support alongside assistance in developing useful strategies to guide you on your journey to better health and independence.

How much does it cost?

Each person will be different. So depending on your plan and your unique health needs and goals, the NDIS can cover 100% of the costs of our dietitian coaching.

Our meal delivery services require a small co-payment of between $1.50 to $3 per meal, with the remaining costs covered through the NDIS.

There are no sign up fees for using Hit 100!

For more information on costs, please Contact Us or call 1300 448 100.

How can I get more information on Hit 100?

Please do not hesitate to use the chat option on our website or in your own time give us a call on 1300 448 100.

You can also email us at hello@hit100.com.au

How can I get more information on the NDIS?

For more information, you can call the NDIS on 1800 800 110, visit their official NDIS website or contact us with the contact form below.


Meal Delivery

How do I order a meal box?

Simply head on over to our Online Store and browse through all our tasty meals. If you are an NDIS participant please call us on 1300 448 100 to place your order. If you are not an NDIS participant then please use our online store and checkout system to place your order.

There are individual meals as well as convenient meal bundles!

How do I pay?

NDIS Participants: Order and pay over the phone by calling our friendly Customer Service team on 1300 448 100.

Non-NDIS Participants: At the checkout you will be asked to enter your payment details online through our global partner Stripe. We accept VISA, MasterCard and AMEX debt/credit cards. We also accept PayPal facilities. Plese note PayPal is restricted to online orders and can only be processed by you.

Is there a minimum order?

There is a minimum order value of $80, with FREE SHIPPING on all orders.

Do you deliver to my area?

Currently, we deliver to Sydney, Canberra, Central Coast and Newcastle. Be sure to keep an eye out though, we are growing (rapidly!) and can't wait to deliver to more areas.

If we don't currently deliver to your area, please Contact Us with your postcode and we'll see what we can do for you!

What time do you deliver?

Our drivers are committed to giving you the best possible customer experience.

  • Sydney home deliveries are delivered overnight and will be at your door by 9AM.
  • ACT and Newcastle deliveries are delivered throughout the day on Friday.
  • Moree Plains customers will be notified individually on delivery times.

Do I have to be home to receive my delivery?

We deliver overnight between midnight and 7AM. Most people are sleeping while we deliver, and when they wake up they come to the front door, bring in their box and unpack it into the fridge. You can leave a requested delivery instruction for our drivers, who will do their best to follow it. Sometimes at 3AM in the dark it may not be entirely clear and we don’t want to inconvenience any neighbours by waking people up, so our driver will make a judgement call on where to leave it if they can’t find the exact spot.

Just give us a call if you weren’t 100% happy with where the box was left and we’ll do what we can to fix any issues.

Can I change to another meal box option?

Ofcourse! We want you to look forward to your meals and we encourage your choice.

If you have ordered one of our dietitian-designed boxes you can just contact our Customer Service team to make any changes to your order.

What if my credit card is declined?

Before your delivery leaves our warehouse, we will let you know if your payment has been declined so that we can rectify the charge and ensure you receive your box!

Are my payment details protected?

We strive to ensure that credit card transactions are processed in a secure environment. Our payment system is provided by Stripe who meets the global PCI-DSS security standards. To check if the transaction is secure, look for a pad lock on your web browser. Hit 100 will never store your credit card information. These details are directly submitted to our payment gateway provider with any Hit 100 purchase. Rest assured that your credit card information is secure every time you make an order.

How do I unpack my delivery box?

We love our food and take extreme care to ensure that it reaches you in great condition. The best thing for your food is to remove it from the box as soon as possible after it has been delivered and put it away in the freezer or fridge, as per the instructions to make sure your food stays fresh.

What is the best way to heat the meals?

Our meals are best enjoyed when first thawed for 24 hours in the fridge, and then heated in a conventional fan-forced oven. However, if you are short on time, microwaving is a suitable option. Individual heating instructions are also printed on each meal packet for your convenience.


Dietitian Coaching

What makes Hit 100 meals healthy?

Our meals have been developed by our team of Dietitions, and prepared by our Chefs to ensure that what you are eating isn't just good for you - but tastes great too!

All of our are meals are:

  • based on the latest healthy eating guidelines,
  • portion controlled,
  • nutritionally balanced - containing the right proportion of non-starchy vegetables, low-GI carbohydrates, healthy fats and quality proteins.

Are dietitians and meal delivery services covered through the NDIS?

Yes they sure are! You might be surprised to hear that dietitians AND meal devliery services can be included in your NDIS plan!

If you require these services, be sure to ask your planner during your meeting. For further assistance in planning to see your NDIS planner, please get in touch by calling us on 1300 448 100 or Contact Us here.

What does the dietitian do?

As part of the NDIS scheme, dietitians are funded to provide dietary coaching and assistance. Our dietitians at Hit 100 provide tailored support, with over the phone and home visits to make sure you are comfortable and are not inconvenienced in any way to receive support. Dietitians will provide our food samples, develop a nutritional plan and work with you to learn about portion control, meal planning and food preparation.

Can I lose weight if I eat Hit 100 meals?

Whilst we are not a 'weight-loss' company, you are able to lose weight if you would like to - if weight loss is your goal.

Simply let us know whether losing weight is a priority for you when creating your health profile. Our primary aim is to help you develop long-term eating habits and our meals are satisfying, well balanced and designed to meet your requirements.

What if I am allergic to some foods?

All our meals and snacks come with a list of ingredients, so you can see what goes into your food. We prepare your meals and snacks in an open kitchen so foods may come into contact with each other when being prepared.

For this reason, we cannot guarantee the absence of allergens from our food. If you have any questions about the ingredients in our food please Contact Us.

For more information on food allergies see here, https://www.allergyfacts.org.au/

Can you cater to specific dietary requirements such as gluten-free?

Unfortunately at this stage we are unable to take requests for individual dietary requirements. However, feel free to Contact Us to express your interest around a specific dietary requirement, as we are always looking for ways to improve our menu!


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